Customer Service Representative (Mortgage Exp. Preferred) - Remote

Position: Customer Service Representative (Mortgage Exp. Preferred)

Location: 100% Remote

Contract Assignment: 7/13/2026 - 10/13/2026 (Potential Extension/Temp to Perm)

Pay Rate: $21.00/HR, Paid Weekly

Credit/Background Requirement: This position requires a credit/background screening prior to submission and hire consideration. Candidates must be able to successfully pass the required credit/background screening. The screening will review financial responsibility criteria, including recent foreclosures, bankruptcies, judgments/liens, and delinquent or charged-off accounts that exceed client guidelines.

Position Overview:

We are seeking experienced Customer Service Representatives to support customers in a fast-paced service environment. This role involves handling inbound inquiries, resolving customer issues, researching account information, and providing exceptional service via phone, email, and written correspondence.

Representatives may support various business segments, including mortgage, escrow, insurance, banking, or other customer service functions. The ideal candidate is detail-oriented, professional, and comfortable navigating multiple computer systems while delivering a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries and resolve first- and second-level customer service issues.
• Verify customer identity and account information.
• Research customer concerns and implement appropriate solutions.
• Escalate complex issues to supervisors or appropriate departments when necessary.
• Maintain accurate logs, records, reports, and customer documentation.
• Investigate and track customer issues through resolution.
• Make proactive outbound calls regarding accounts that require additional attention.
• Communicate with internal teams and, when applicable, offshore support centers regarding specialized situations.
• Assist with billing inquiries and coordinate resolution of billing-related issues.
• Support order fulfillment activities, including processing orders, tracking information, and following up with customers.

Required Qualifications:

• High School Diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Previous call center experience required.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Proficiency with Microsoft Office applications.
• Ability to navigate multiple computer systems and data-entry platforms efficiently.

Preferred Qualifications:

• Mortgage customer service experience.
• Banking or financial services customer service experience.
• Experience handling escalated customer concerns.
• Ability to work independently in a remote environment.

Required Skills:

• Call Center Experience
• Mortgage Customer Service
• Computer/Data Entry Skills
• Customer Service
• Microsoft Office
• Excellent Written and Verbal Communication
• Strong Attention to Detail

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology.

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com