Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.

Essential Duties and Responsibilities:

• Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer.
• Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system.
• Assists Accounts Receivable department regarding invoice discrepancies.
• Performs as the conduit for customer complaints in regards to shipments and products.
• Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight.
• Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping.

• Associates degree or certificate
• Minimum two (2) + years of customer service experience
• Very strong written and verbal communication skills
• Excellent Excel skills
• Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)

• Manufacturing-related CSR experience
• Class 8/automotive and/or Plastics product experience
• SAP (or another ERP system such as Oracle or JD Edwards) experience
• Bilingual and able to read, write and speak Spanish proficiently

• Excellent base salary and targeted annual bonus structure
• Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection
• innovative vacation plan
• Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)
• Company 401k matching program
• Wellness reimbursement