Customer Service Representative
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Job Description
The Customer Service Representative is responsible for communicating with customers, entering orders, scheduling shipments, and performing a variety of additional activities to facilitate excellent customer relationships, supporting Sales, Coater Scheduler, and paper shipment scheduler.
DUTIES AND RESPONSIBILITIES
• Maintains customer records, including contact information. • Ensures accuracy of files by maintaining up-to-date specification file, customer account file, and price file. • Receives, processes, and monitors progress of customer orders to align the overall business strategy of the facility. • Communicates with customers regarding issues such as order status, order changes, and confirmations, as well as any complaints or questions. • Assists sales with quotations as needed. • Resolves customer problems directly or by collaborating with others in the organization. • Supports and communicates with the Key Account Manager on a regular basis regarding activities for customer accounts and orders. • Responsible for expediting the flow of information regarding specifications, orders, and customer requirements to manufacturing. • Processes coater product shipments and outsourced product converting. • Serves as a backup to the Senior Planner Scheduler Coater. • Serves as a backup to the Planner Schedule Paper Machine shipment scheduler. • All other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE, AND SKILLS
High School Diploma Required 3 Years of Previous Customer Relations and Service Experience required Computer experience using spreadsheets, database, and word processing software such as Microsoft Office, Word, Excel, PowerPoint. Enthusiastic, customer-focused, self-motivated, innovative, and assertive. Strong written and verbal communication skills. Strong attention to detail. Ability to thrive in a fast-paced, ever-changing environment. Strong prioritization and organization skills. Must be a collaborative team player. Ability to remain flexible and adapt. Ability to work well with all personalities at all levels of the organization.
PREFERRED EDUCATION, EXPERIENCE, AND SKILLS
Associates degree in business, Sales, or Marketing preferred. Previous experience with JDE BI & Customer Relationship management platforms highly preferred.
COMPENSATION & BENEFITS
The starting pay range for this position is $24.11-$30.14 per hour. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.
At LDI, we are pleased to provide employees with a comprehensive benefits package, including:
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ABOUT OUR COMPANY
Comprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1900 individuals across our manufacturing facilities, production facilities, and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico.
Since 1918, our values - Caring, Innovation, Trust, and Excellence - have guided our day-to-day activities. We believe that when our employees are aligned with these values, we create superior service and solutions for our customers.
The LDI family of companies includes Liberty Packaging, Liberty Paper, Liberty Plastics, Custom Solutions, and Quarrix Building Products and Safco.
Liberty Diversified International is an equal opportunity employer and makes all employment decisions without regard to race, color, sex, religion, age, creed, sexual orientation, national origin, marital status, disability, or any other protected class.
CONTACT US
5600 North Highway 169 New Hope, MN 55428-3096 Phone: 763-536-6600 Toll-free: 1-800-421-1270 Fax: 763-536-6685
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