Communication Skills, Computer Skills, Customer Support/Service, E Programming Language, Government, Microsoft Office, Online Chat, Presentation/Verbal Skills, Recruiting/Staffing Agency, Typing, Writing Skills
Customer Service Representative
Great Company to work for: A global leader in smart transportation solutions, Neology is dedicated to enhancing mobility through innovative technology like the Mn E-ZPass program. We are committed to creating a seamless travel experience for our community.
- Direct Community Impact: You contribute directly to the efficiency of Minnesota's roadways. By supporting a more reliable transportation network, you play a tangible role in improving daily life for thousands of commuters.
- Mission-Driven Environment: The organization is focused on smart, forward-thinking infrastructure. You will be part of a dedicated team working to optimize traffic flow and advance modern transit solutions.
- Public Sector Stability: Working in conjunction with the Minnesota Department of Transportation provides excellent job stability, reliable benefits, and a culture that values long-term career growth.
- Dynamic, Innovative Focus: The agency embraces technology to make travel seamless. Employees have the chance to be involved with cutting-edge electronic tolling systems and advanced highway management.
Customer Service Representative Overview
This is a vital, high-engagement role focused on delivering quality care and brand representation. You will assist customers through multiple channels, including phone, email, and live chat to ensure their transportation needs are met with professionalism and accuracy.
- Pay: $19.75 per hour (Golden Valley, MN)
- Shift: Monday - Friday, 8:00 am to 5:00 pm
- Break Schedule: Two 15-minute breaks and a 1-hour lunch daily.
Key Requirements
- Education: High School Diploma or GED required.
- Technical Skills: Computer proficiency, including Microsoft Office Suite and strong typing skills.
- Communication: Excellent phone etiquette and professional verbal/written communication skills.
- Reliability: Must have reliable transportation and a proven track record of good attendance.
- Training Commitment: Must be present for the full initial 2-week training period (first 10 business days) without exception.
- Physical: Ability to sit for the majority of the workday at an assigned desk.
- Background: Must be 18+ and able to pass a criminal background check and drug screen.
Key Responsibilities
- Multichannel Support: Assist inbound service calls, walk-in customers, emails, and live chats.
- Brand Representation: Maintain a professional demeanor and focus on high-quality customer care.
- Schedule Adherence: Ensure you are punched in and computer-logged by 8:00 am sharp to begin the service day.
- Professionalism: Maintain professional hygiene and adhere to a business casual dress code.
Join Us.
PrideStaff Company Overview PrideStaff is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. PrideStaff is the highest-rated staffing agency in the area. Check out our Google Reviews!
Compensation / Pay Rate: $19.75 Per Hour
Compensation / Pay Rate (Up to): $19.75 - $19.75P
Pridestaff
We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
50 to 99 employees
Business Services - Other
https://www.pridestaff.com/