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Client Services Jobs

Customer Service Representative

Creative Financial Staffing

Minneapolis, MN

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JOB DETAILS
SALARY
$50,000–$58,240 Per Year
SKILLS
Asset Management, Billing, Communication Skills, Credit and Collections, Customer Escalations, Customer Relations, Customer Support/Service, Documentation, Finance, Financial Services, Insurance, Insurance Documentation, Interpersonal Skills, Interpret Regulations, Legal Documents, Metrics, Operational Support, Operations, Organizational Skills, Past Due Accounts, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reconciliation, Resolve Customer Issues, Service Delivery, Service Level Agreement (SLA), Team Player, Time Management, Track Customer Issues, Vendor/Supplier Relations
LOCATION
Minneapolis, MN
POSTED
1 day ago
Customer Service Representative Finance Industry
Temporary to Hire / Edina, MN / Fully Onsite
8:00am - 5:00pm or 8:30am - 5:30am Monday-Friday
Salary Range: $50,000 - $58,240

About the Opportunity:

Join a dynamic Customer Service team at a leading financial services organization! As a Customer Service Representative, you'll support daily operations and deliver exceptional service to internal and external clients. Your role focuses on resolving past due accounts to collect payments.

Key Responsibilities - Customer Service Representative:
  • Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner
  • Resolve service issues independently or route inquiries to the appropriate internal department
  • Handle a wide range of customer matters including billing questions, payoffs, insurance issues, title updates, ACH requests, tax inquiries, and account reconciliations
  • Manage and resolve escalated customer complaints with accuracy and professionalism
  • Maintain detailed documentation and update account comments with actions taken
  • Build and maintain strong relationships with customers and vendors to ensure service satisfaction
  • Collaborate with internal teams on issue resolution, special projects, and process improvements
  • Track and categorize customer inquiries for reporting and performance metrics
  • Assist with coverage for related functions such as asset management, collections, titles, and secondary collections as needed
  • Meet or exceed established productivity, quality, and service level metrics (KPIs/SLAs)

Qualifications - Customer Service Representative:
  • 1-3 years of collections experience, ideally in a financial institution
  • Strong interpersonal, communication, and problem-solving skills
  • Ability to interpret lease/legal documents and understand insurance, titling, and UCC filing requirements
  • Bachelor's degree in Business, Communications, Finance, or related field preferred; equivalent experience accepted
  • Critical thinking and sound judgment for decision making
  • Effective written and verbal communication
  • Collaborative team player with strong relationship-building skills
  • Excellent organizational skills and adaptability

#INJUN2026

EB-1078150322

About the Company

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Creative Financial Staffing

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