The Customer Service Representative is the frontline contact for patients, providing excellent service by answering calls, scheduling and confirming appointments, and assisting with inquiries.
They verify patient and insurance information, collect payments, and support billing processes.
Additional duties include maintaining organized work areas, preparing documentation for upcoming days, and participating in cross-training.
This role requires strong customer service skills, effective communication, computer proficiency, time management, and cultural competency.
Qualifications include a high school diploma or G.E.D., with 1-3 years of customer service and medical office experience preferred.
Physical ability to lift up to 25 lbs, read, and move freely within the office is necessary.
Reasonable accommodations will be provided for qualified individuals with disabilities.