Insight Global is seeking a Customer Service Representative to support a travel-focused organization by handling daily booking operations with a high level of accuracy and attention to detail. This role is responsible for processing reservations, revisions, cancellations, and booking notes across multiple systems while ensuring all transactions adhere to company policies. The representative serves as the primary point of contact for service-related inquiries via phone, email, and chat, delivering a consistently professional and high-quality guest experience. Additionally, the role supports departmental revenue goals by identifying opportunities to upsell or enhance existing bookings and may assist with inbound sales calls during peak periods. The individual is expected to maintain strong product knowledge, troubleshoot system-related issues for guests and travel advisors, proactively communicate challenges and solutions to leadership, and follow all established procedures, while contributing to a collaborative team environment and taking on additional responsibilities as needed. The hourly rate is $14.50-18.50.
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.