Customer Service Representative

Veterinary Client Service Representative

Join Animal Specialty & Emergency Center of Brevard, a 24-hour specialty and emergency veterinary hospital providing advanced patient care and exceptional client service throughout Florida's Space Coast.

Full-time Benefits for Veterinary Client Service Representatives Include:

• Medical, Dental, and Vision insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• CE Allowance
• Uniform Allowance
• Employee Pet Discount
• Bonus Opportunities
• Disability Insurance
• Life Insurance
• Career growth and development opportunities

Schedule: Full-Time, Three 12-hour shifts per week. Friday, Saturday, and Sunday Day Shift: 7am–7pm.

Enjoy a consistent full-time schedule while working only three days each week.

Veterinary Client Service Representative Responsibilities:

As a Veterinary Client Service Representative, you will play a critical role in supporting clients, patients, doctors, and technicians in a fast-paced emergency and specialty hospital environment.

Responsibilities include:

• Greeting clients and patients while creating a welcoming and compassionate experience
• Checking in specialty and emergency patients
• Scheduling appointments and coordinating hospital calendars across multiple services
• Answering multi-line phones and responding to client requests professionally and efficiently
• Communicating clearly with doctors, technicians, and hospital leadership
• Processing payments, patient discharge instructions, and follow-up appointments
• Supporting clients through emotional or sensitive situations with empathy and professionalism
• Maintaining accurate medical records using veterinary software systems including EzyVet and SmartFlow
• Sending records to clients, referring veterinarians, and partner hospitals
• Supporting hospital operations through teamwork and collaboration across departments

What We're Looking For:

• Prior veterinary receptionist, veterinary client service, or medical office experience preferred
• Strong customer service and communication skills, with comfortability working in a fast-paced veterinary hospital environment
• Strong computer skills, administrative skills, and data entry accuracy. Experience with multi-line phone systems preferred. Experience with EzyVet and SmartFlow is a plus
• Knowledge of veterinary terminology and dog and cat breeds preferred. Ability to remain calm, compassionate, and professional during emergency situations
• Ability to multitask while maintaining organization and attention to detail
• Fluent English speaking and reading skills required. Bilingual candidates encouraged to apply

Why Join Animal Specialty & Emergency Center of Brevard?

Animal Specialty & Emergency Center of Brevard is a 24-hour emergency and specialty veterinary hospital dedicated to providing advanced diagnostics, progressive medicine, and compassionate patient care.

Our hospital offers advanced specialty and emergency services supported by state-of-the-art equipment and technology, including:

• MRI
• CT
• Fluoroscopy
• Ultrasonography
• Hyperbaric Oxygen Therapy
• Endoscopy
• Laparoscopy and Thoracoscopy
• Electrodiagnostics
• Ventilatory Support
• Physical Therapy and Underwater Treadmill Therapy

Our team is collaborative, supportive, and team-oriented. We believe no one works alone, and every team member plays an important role in delivering exceptional care to patients and clients.

This is an excellent opportunity for veterinary receptionists, veterinary client service representatives, and medical office professionals looking to grow their experience in emergency and specialty veterinary medicine.

Location:

Animal Specialty & Emergency Center of Brevard is located in Melbourne, Florida on Florida's beautiful Space Coast. Melbourne offers year-round warm weather, easy beach access, outdoor recreation, and a lower cost of living than many larger Florida metro areas. Enjoy coastal living, boating, fishing, surfing, family-friendly communities, and convenient access to Orlando while maintaining a more relaxed and affordable lifestyle than many larger Florida cities.

We attract veterinary professionals from throughout Brevard County and surrounding communities including Melbourne, Palm Bay, Viera, Rockledge, Cocoa, Titusville, Satellite Beach, Indian Harbour Beach, West Melbourne, Sebastian, Cocoa Beach, Merritt Island, and Orlando's east suburban corridor.

Apply today to join a supportive specialty and emergency veterinary team where your client service skills, compassion, and professionalism truly make a difference!

Melbourne, FL