Customer Service Representative - Medicare

This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners.

Immediate need for a talented Customer Service Representative - Medicare. This is a 12+ Months Contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-23058

Pay Range: $20 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• The Medicare department is open 7 Days a week. 
• FT Shifts will range from Sunday - Saturday from 8AM - 8:15PM.  
• This is a 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours. 
• Training will 8:30AM - 4:45PM Monday through Friday from 8/24/2026 - 11/23/2026.
• Candidates must be flexible to work these hours for this role.
• Customer Service Representative - Medicare
• Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc.and work with customers to solve problems.
• This is a 5 star service that the team is looking to uphold.
• Tone and empathy are a must for this position. 

Key Requirements and Technology Experience:

• Call Center Customer Service, inbound calls required (no tele sales or collections) required
• Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. 
• Must have empathy and strong problem-solving skills.
• Must have strong verbal and written communication skills. 
• This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must score a 80% or above on eSkills test.
• HS Diploma or GED with 2 years of customer service experience/call center experience is preferred
• Healthcare industry experience 
• Previous Medicare experience highly preferred
• Strong Call Center Customer Service experience (Inbound calls) 
• Medical background helpful

Our client is a leading healthcare and insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

#tel