This part-time Customer Service Representative role involves providing exceptional support to long-term care facility staff, physicians, and patients primarily via phone. Responsibilities include entering data into specialized systems, dispatching mobile phlebotomists and couriers, tracking specimen collection, and troubleshooting order issues. Candidates should have at least a high school diploma, preferably one year of healthcare customer service experience, strong attention to detail, and excellent communication skills. Proficiency in data entry (40 WPM), computer skills, and maintaining patient confidentiality per HIPAA standards is essential. The role requires the ability to work independently, prioritize tasks, and excel in a fast-paced environment, all while demonstrating a team-oriented mindset. The employer is an equal opportunity employer.