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Customer Service Representative - Manufacturing

Mid-State Sales

Columbus, OH

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JOB DETAILS
SKILLS
Business-to-Business (B2B), Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Detail Oriented, Distribution Services, ERP (Enterprise Resource Planning), Health Insurance, Hydraulic Engineering, Internet Portal, Manufacturing, Microsoft Office, OEM (Original Equipment Manufacturer), Order Processing, Problem Solving Skills, Resolve Customer Issues, SAP, Sales, Team Player, Time Management, Training/Teaching, Tuition Fees, Vision Plan
LOCATION
Columbus, OH
POSTED
30 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Help or transport service
  • Parental leave
  • Tuition assistance
  • Vision insurance
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Stock options plan
  • Training & development



Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing!

We’re looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you’ll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.

This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.


What You’ll Do
 
  • Respond to customer inquiries via phone, email, and online portals
  • Accurately enter orders, generate quotes, and handle returns or changes
  •  Communicate lead times, product availability, and shipping updates
  •  Liaise with sales, production, and shipping teams to meet customer needs
  •  Follow up on open orders, quotes, and backorders to ensure timely delivery
  •  Build long-term customer relationships by solving problems quickly and professionally

 What We’re Looking For
 
  • 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
  •  Strong communication skills and a professional, friendly demeanor
  •  High accuracy and attention to detail under time pressure
  •  Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
  •  Solid computer skills (Microsoft Office, order portals, CRM tools)
  •  Self-motivated, reliable, and team-oriented
 
 Why Join Us?

  $21.50/hr + annual bonus opportunity
  Monday–Friday, 8:00 AM – 5:00 PM – no nights or weekends
  Full benefits package including medical, dental, vision, 401(k), and paid time off
  Job security and long-term opportunity in an essential industry
  Supportive, tight-knit team with a track record of success
  Training and advancement potential for those who want to grow
 

Bonus Points If You Have
  •  Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply
  •  Familiarity with technical parts and product specs
  •  Knowledge of fluid power, fittings, or custom assemblies

About the Company

M

Mid-State Sales

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