Customer Service Representative

Schedule: Monday – Friday
 

Position Overview

We are seeking a detail-oriented Customer Service Representative to support customers, Regional Managers, and internal sales teams by managing customer orders, quotes, account activities, and sales support functions. This role is responsible for providing exceptional customer service while helping drive sales growth through effective territory management and account support.

The ideal candidate has strong communication skills, previous customer service or sales experience, and thrives in a fast-paced environment.

Key Responsibilities

Customer Service & Sales Support

• Enter, review, and process customer orders accurately.
• Respond to customer phone calls and email inquiries.
• Prepare and manage customer quotes.
• Update and process Return Material Authorizations (RMAs).
• Follow up on sales quotes and customer requests.
• Run reports as assigned.
• Resolve customer issues in a timely and professional manner.

Account Management

• Support a designated Regional Manager in managing customer accounts and territories.
• Build and maintain strong customer relationships to support sales growth and revenue.
• Meet regularly with the Regional Manager to prioritize workflow, activities, and customer needs.
• Perform customer needs assessments and recommend appropriate products or solutions.

Data & Administrative Support

• Maintain accurate customer, account, and opportunity information in company databases.
• Ensure all customer records and sales information remain current and accurate.
• Support reporting and administrative functions related to sales activities.

Quality & Team Support

• Support quality management systems and continuous improvement initiatives.
• Understand the competitive landscape and effectively communicate company value propositions.
• Assist with training new employees as assigned.
• Contribute to a positive, collaborative, and productive team environment.
• Perform additional duties as assigned.

Required Qualifications

• 1–3 years of relevant work experience.
• Minimum of 1 year of sales experience preferred.
• Previous customer service experience preferred.
• Strong written and verbal communication skills.
• Excellent customer service and relationship-building skills.
• Strong organizational, analytical, and interpersonal skills.
• High attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications

• Technical customer service experience.
• Experience supporting inside sales or account management teams.
• Experience processing customer orders, quotes, and RMAs.
• Manufacturing or industrial customer service experience.