Our client, a water technology provider, is seeking a Customer Service Representative for a 4+ month contract opportunity located in Malvern PA. This role is fully onsite.
Key Responsibilities:- Serve as the operational bridge between customers and internal teams
- Promptly handle customer inquiries (phone, email, etc.) and deliver excellent service
- Process, track, and document orders (from simple to complex projects)
- Coordinate order details, quotations, pricing, and shipping with relevant teams
- Resolve billing and order discrepancies; liaise with A/R and other functions
- Support the sales team with product documentation and customer insights
- Participate in internal process improvements and support cross-team collaboration
Success Traits:- Passion for customer interaction and problem-solving
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Effective communicator and collaborator
- Comfortable with Microsoft Office and (preferably) Salesforce/SAP/AS400/SCPQ
Minimum Qualifications:- High School diploma or equivalent
- 1+ years experience in order management, customer service, or account management
- Data Entry and SAP 1 year
- Experience with billing, quoting, and related administrative tasks
- Must be knowledgeable in MS Office applications
Pay Rate- $26.00- $28.00/hour