Customer Service Representative

Role Summary:

The Lynden Door Trucking Customer Service Representative delivers outstanding customer support while maintaining accurate information and collaborating with internal teams. This position is a great opportunity for a reliable, growth-oriented professional who wants to have a positive impact on company success.

Schedule: Monday – Friday. Daytime shift. Additional hours as needed.

Wage: Hourly from $24.00 to $29.50 DOE

Location: In office, in person full-time role at our offices in Lynden WA 98264.

Key Responsibilities

• Serve as a point of contact for direct customers and freight brokers.
• Collaborate with Driver Supervisors to support a team of 20 to 30 drivers by coordinating load pickups, deliveries, and customer communications.
• Communicate with Driver Supervisors to verify driver locations and provide timely load status updates.
• Monitor active shipments and proactively update customers, brokers, shippers, and consignees.
• Respond promptly and professionally to customer inquiries, requests, and service issues.
• Coordinate delivery appointments, jobsite details, and shipment updates for customers.
• Identify freight opportunities and prepare quotes using load boards based on operational needs.
• Maintain accurate shipment and customer information to support efficient operations.
• Provide backup support for the Driver Supervisor as needed.
• Ensure seamless customer coverage and communication throughout the workday.
• Collaborate with operations, dispatch, sales, and customer service teams to ensure seamless service and timely communication.

Additional Responsibilities

• Create freight bills and ensure all required shipping and supporting documentation is complete and accurate.
• Work directly with customers to provide shipment tracking, equipment updates, and load status information.
• Enter and maintain customer, shipment, and operational data accurately within company systems.
• Assist in creating and maintaining customer profiles to support order entry, planning, dispatch, brokerage, and billing activities.
• Provide cross-functional support and cover other Customer Service Representative duties during absences or off-shift periods.
• Maintain a strong understanding of transportation schedules and operational workflows to effectively support customer and business needs.
• Support continuous improvement initiatives and contribute to efficient, customer-focused operations.
• Perform additional duties and special projects as assigned.

Preferred Qualifications

• Previous experience in customer service, sales, account management, or client support is required.
• Experience in transportation, logistics, trucking, or freight operations is preferred but not required.
• Demonstrates professionalism, integrity, and a commitment to following company policies and procedures.
• Strong verbal and written communication skills with the ability to effectively assist customers by phone and email.
• Excellent organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Highly detail-oriented with a strong focus on accuracy and follow-through.
• Proven problem-solving skills and the ability to identify, troubleshoot, and resolve issues quickly and effectively.
• Proficient in Microsoft Office and other business software applications.
• Ability to work independently while collaborating effectively with customers, drivers, and internal teams.

Additional Qualifications

• Positive, professional, and team-oriented with a flexible approach and strong interpersonal skills.
• Ability to build strong relationships and communicate effectively with customers, drivers, and employees at all levels of the organization.
• Highly organized, detail-oriented, and efficient, with commitment to accuracy and follow-through.
• Quick learner with strong critical thinking skills and the ability to process information, make sound decisions, and adapt to changing priorities.

Technology & Systems Skills

• Proficient with Microsoft Office Suite, including Excel, Outlook, and Word, as well as Google Sheets.
• Comfortable using a variety of office technology, including PCs, mobile devices, VoIP phone systems, copiers, scanners, and printers.
• Experience working with transportation management systems (TMS), freight load boards, and shipment tracking tools preferred.
• Ability to quickly learn and effectively utilize new software, systems, and technology platforms.

This is an office in person full-time role at our offices in Lynden WA.

Schedule: Monday - Friday Daytime Shift

Additional hours as needed

Wage: Hourly from $24.00 to $29.50 DOE

As a standard part of the employment application process Lynden Door Trucking may request employment references. Lynden Door Trucking will not contact my current employer or any of my employment references without my consent.

This job is Safety Sensitive and therefore is contingent upon a pre-employment drug test including marijuana. Must be 18 years of age to apply.

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