Customer Service Representative

City of Lubbock

Lubbock, TX

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JOB DETAILS

SALARY

SKILLS

Animal Control, Animal Shelter, Computer Maintenance, Construction Inspection, Customer Support/Service, High School Diploma, Lift/Move 50 Pounds, Maintenance Services, Material Moving, Office Equipment, PC (Personal Computer) Systems, Past Due Accounts, Problem Solving Skills, Procedure Development, Record Keeping, Schedule Development

LOCATION

Lubbock, TX

POSTED

2 days ago

Salary : $29,452.80 Annually
Location : Building Inspections, Lubbock, TX
Job Type: Full-Time
Job Number: C580-4311
Department: Building Inspection
Division: 4311 - Building Inspection
Opening Date: 06/06/2026
Closing Date: 6/19/2026 5:00 PM Central

Summary

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.
Essential Functions

Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews;
Accept payments and maintain receipts;
Provide information to citizens; explain policies and procedures;
Prepare and maintain records using computer or other office equipment;
Deal with customers regarding delinquent accounts, set up payment schedule based upon established procedures;
Promote the sale of electric and solid waste services;
Investigate high bills;
Process bank drafts and deposits as necessary;
Perform related duties as required.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:

**Physical exam required for Animal Control only**
Knowledge and Abilities

Knowledge of:

Customer service techniques, basic office procedures.

Ability to:

Deal effectively with others in a courteous manner;
Prepare and maintain accurate records;
Speak in a clear, concise manner;
Operate a variety of office equipment;
Apply and calculate various rate schedules;
Operate a personal computer.

Physical Requirements:

Frequently stand and walk.
Frequently flex upper trunk forward.
Frequently lift up to 10 pounds. (Animal Control frequently lift up to 50 pounds.)
Occasionally carry up to 10 pounds. (Animal Control frequently carry up to 50 pounds.)
Frequently push and pull objects.
Frequently flex upper trunk forward, partial flexing of knees.
Frequently flex upper trunk forward while sitting or standing.
Frequently reach above, at, or below shoulder height.
Continuously talk, see, and hear.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click

Customer Service Representative

City of Lubbock

Lubbock, TX

About the Company

City of Lubbock

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