Accounts Receivable, Communication Skills, Computer Skills, Customer Support/Service, ERP (Enterprise Resource Planning), Manufacturing, Organizational Skills, Pricing, Request for Proposals (RFP), Resolve Customer Issues, Sales Support, Warehousing
Customer Service Representatives handle requests for quotations, orders, and lead-times from customers, providing support to sales teams and coordinating with departments.
- They receive inquiries via phone, email, fax, or walk-ins, and prepare quotations for standard and non-standard items.
- Use ERP systems to retrieve and update customer and order information, track inquiries, and follow up on shipments.
- Coordinate with suppliers on technical, pricing, and delivery issues, and assist accounts receivable with payments and credit holds.
- Address customer requests and complaints with a positive approach, collaborating across departments to ensure satisfaction.
- The role requires strong communication, organizational skills, and computer proficiency, with experience in parts and distribution advantageous.
- The work environment is mainly office-based but may include warehouse or manufacturing settings. Salary ranges from $28-$30/hour with benefits including healthcare, 401(k), paid time off, and training programs.