Description:
Work Location: 700 Childs Way, JHH B010
Onsite Requirement: Temporary employee must work onsite.
Target Start Date: ASAP
Duration of Assignment: March 31, 2026, is the current end date. An extension may be possible; however, it is not guaranteed.
Work Schedule: 20 hours per week, Monday through Thursday, 9:00 a.m. 2:00 p.m. (This is a 20-hour position.)
Dress Code: Business casual
Parking: The staff member may review parking options through Auxiliary Services.
Interview Process:
Interview can be conducted in-person or via zoom.
Duties:
Primary responsibilities include answering calls and emails for the Grades, Transcripts, and Verifications department, along with occasional data entry support.
Must Haves:
Customer Service Experience
Demonstrated experience in a front-facing or high-volume customer service role (in person, phone, or email),
Proficient Written & Verbal Communication Skills
Ability to communicate clearly, professionally, and courteously with students, faculty, staff and third-parties via phone and email.
Organizational & Time Management Skills
Ability to manage multiple inquiries, prioritize tasks, and maintain accuracy especially during peak grading periods.
Attention to Detail & Accuracy
Ability to handle records, data entry, and documentation with a high level of precision and confidentiality.
Technical Proficiency
Comfortable using Microsoft Office (especially Outlook, Excel, and Word) as well as the ability to learn new systems quickly (example: Salesforce (emails), Five9 (phone system) and SIS (Student Information System).
High-Volume Phone or Help Desk Experience
Experience handling a busy phone line or shared inbox environment.
Minimum of Associates or Bachelors Degree (or Progress Toward Degree) strongly preferred
Highly Preferred:
Experience in Higher Education or Academic Environment
Familiarity with college/university administrative processes, especially student records or registrar operations.
Include a Concise Snapshot Covering:
Candidate Location: City and state (mandatory).
Candidate Status: If listed as Present, explain reason for seeking a new role, current end date, and availability.
Onsite Requirements: Confirm understanding and acceptance.
Skill Alignment: How does the candidate meet role requirements.
Availability: Notice period or earliest start date.
Prior Experience: If applicable.
Planned Time Off: Any pre-approved or requested time away
Pre-Screening Interview Questions:
Can you describe a time when you handled a high volume of phone calls or emails How did you prioritize and ensure everyone received a timely response
Tell us about a time when you assisted a frustrated customer, student, or colleague. What steps did you take to resolve the issue, and what was the outcome
When working with sensitive information or detailed records, what steps do you take to ensure accuracy and maintain confidentiality
Onboarding Process (Campus Non-Clinical)
Onboarding can begin pending the completion of the criminal background check, provided the role does not involve driving or handling cash.
Core:
Background Check
Social Security Trace
7-Year Work and Residence History (via SSN)
County Criminal Check (7 years)
Federal Criminal Check (7 years)
Widescreen Plus National Criminal Search
National Sex Offender Registry Check
Application Submission
Temporary Work Agreement
Harassment & Discrimination Pamphlet Acknowledgment
Health and Safety Guidelines:
strongly recommends that all contingent workers are fully vaccinated against COVID-19 and receive booster doses when applicable. also encourages employees to receive the flu vaccine to support campus-wide health and safety.
Fair Chance Policy:
Qualified applicants with arrest or conviction records will be considered for employment in compliance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.