Customer Service Representative (Logistics)

POSITION SUMMARY:

The Account Logistics Coordinator works directly with client(s) and various shipping entities to ensure equipment is allocated and that shipments are scheduled, tracked and delivered to the customer's satisfaction. This position requires use of independent judgment and decision making with respect to coordination of custom shipping arrangements which are key to the success of the company.

RESPONSIBILITIES/DUTIES:

• Ensure that inventory in various warehouses is correct and available to allocate.
• Schedule pick-up or delivery with appropriate carrier. Provide concise instructions as to location, required date/time.
• Manage account and client relationships
• Responsible for managing costs within client transactions.
• Enter instructions into system and ensure paperwork is received by the proper individual in order to track progress of shipment.
• Procurement of inventory to fulfill order.
• Communicate with shipping agents to answer questions, ensure proper handling and packing of inventory and confirm required shipping instructions.
• Site inspection/preparation (usually via phone).
• Negotiate rates, within specified guidelines, with carriers and agents as necessary.
• Resolve issues such as damaged or lost items and delayed shipments, and exercise good logistics judgement to avoid such issues.
• Verify documents prior to processing for payment to ensure correct pricing.
• Follow up with all involved parties until project is completed.
• Accountability for each project assigned.
• Properly prepare client House Waybills for rating.
• Other duties as assigned by management.

Supervisory Responsibilities:

• None

Qualifications:

• Ability to acquire TSA certification (required)
• Strong organizational skills
• Detail-oriented
• Ability to multi-task.

Education and /or experience:

• BS degree in a related field
• 2 years experience in an office environment with emphasis on customer service and support
• An equivalent combination of education and experience.

Language skills:

• Excellent communication skills, both oral and written

Computer skills:

• Proficient in MS Office, particularly Word, Excel, Outlook and PowerPoint

Physical demands:

• Sitting, 6+ hours per work day
• Standing, up to 2 hours per work day
• Ability to squat, bend, reach for filing purposes

Work Environment:

• Office Environment

Travel Requirements:

• Occasional