Customer Service Representative
HOMEX Services Group
Lincoln, RI
Customer Service Representative – HomeX Services Group
Location: Lincoln, RI | Full-Time
Tired of jobs where every call feels the same—and nobody has your back?
Want a fast-paced team where the day flies by and the energy is real?
Okay with a rotating schedule (including weekends/holidays) if it means stability, growth, and a strong team?
Keep reading.
The Role (Your Day-to-Day)
You’re the calm in someone’s stressful moment.
A homeowner calls—no heat, plumbing issue, something urgent. You step in, take control, and guide them to a solution.
You’ll handle inbound calls, schedule service, document details, and work closely with dispatch to keep everything moving.
Fast-paced. Team-driven. Never boring.
What You’ll Be Responsible For
- Answer inbound calls and assist homeowners with service needs (HVAC, plumbing, electrical)
- Schedule appointments and guide customers through next steps
- De-escalate concerns and provide clear, helpful solutions
- Document all interactions accurately in CRM systems
- Follow call flows, scripts, and performance standards
- Collaborate with dispatch and team members to resolve issues quickly
- Hit performance targets (quality, call handling, customer satisfaction)
What Makes You a Fit
- Comfortable working fully in-office (this is NOT remote)
- Able to work a rotating schedule (nights, weekends, holidays required)
- Strong communicator with a confident phone presence
- Calm under pressure and able to handle difficult customers
- Able to multitask across systems while staying organized
- Reliable, coachable, and team-oriented
- Customer service or call center experience preferred (not required)
Compensation + Perks
- $20/hour base pay
- +$2/hour shift differential for select shifts
- Full-time, stable hours (40/week)
Benefits include:
- PTO + holiday pay
- Medical, dental, vision
- 401(k) with company match
- Paid life insurance
- Long-term disability
- FSA / HSA options
- Ongoing training & career development
Schedule (Read This Carefully)
This is a 24/7 call center with rotating schedules.
Typical shifts include:
- 6:00 AM – 2:30 PM
- 7:00 AM – 3:30 PM
- 8:00 AM – 4:30 PM
- 9:00 AM – 5:30 PM
- 10:00 AM – 6:30 PM
- 11:00 AM – 7:30 PM
- 12:00 PM – 8:30 PM
You will rotate across schedules and can expect:
- Weekend shifts (approx. 3 per month)
- Holiday coverage as needed
If you’re looking for Monday–Friday only or fixed hours, this role is NOT a fit.
Our Hiring Process
We move fast and keep it simple—no black hole.
- Click apply and answer a few Who, What, When questions. (5 min)
- We'll send you a link to get scheduled for a phone interview.
- We'll send you instructions to get scheduled for an online interview.
- You'll be texted a link for a ~15min questionnaire that will help match you to the job.
- We'll send you instructions to get scheduled for an interview with Management.
- You can easily be in for an interview within a couple days from right now.
We respond to every completed application.
Why You’ll Love Working at HomeX Services Group
- High-energy, team-first environment (not a quiet call center)
- Weekly recognition, contests, and real team engagement
- Supportive leadership + open communication
- Clear path for growth across a growing organization
Work hard. Have fun. Grow fast.