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Customer Service Representative

Atrium

Lebanon, PA

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Genetics, Interpersonal Skills, Interviewing Skills, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Processing, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Sales, Short Messaging Service (SMS), Team Player
LOCATION
Lebanon, PA
POSTED
Today
Client Overview:
Our client, a family-owned business focused on industrial and commercial insulation solutions, is looking for a Customer Service Representative to join their team. The company is recognized for their commitment to quality and customer satisfaction. Employees enjoy a supportive environment with opportunities for professional development.

Salary/Hourly Rate:
$21/hr

Position Overview:
The Customer Service Representative is responsible for providing an exceptional customer experience by greeting clients, responding to inquiries, processing orders, maintaining accurate records, resolving issues, and handling payments.

Responsibilities of the Customer Service Representative:
  • Maintain a positive and welcoming attitude.
  • Greet customers and address their needs.
  • Respond promptly to customer inquiries.
  • Process orders efficiently and accurately.
  • Keep detailed records of transactions and communications.
  • Resolve customer issues and complaints professionally.
  • Handle payments and ensure proper documentation.
Required Experience/Skills for the Customer Service Representative:
  • 2 - 3 years of customer service or sales experience.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
Preferred Experience/Skills for the Customer Service Representative:
  • Experience with ERP systems.
  • Familiarity with industrial or commercial products.
  • Problem-solving abilities.
Education Requirements:
  • High school diploma or equivalent is required.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 395832

About the Company

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Atrium