Call Centers, Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Support/Service, Fitness, Leadership, Maintain Compliance, Problem Solving Skills, Team Player, Work From Home
Location: Knoxville, TN
Job Type: Full-Time
Starting Pay:$18.00/hour + $4.93/hour of Health and Welfare Benefit - That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule: This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):
- Monday: 8:00 AM - 9:00PM
- Tuesday - Wednesday: 8:00AM - 8:00PM
- Thursday - Friday: 8:00AM - 6:00PM
- Saturday - Sunday: Closed
About Edfinancial Services: At Edfinancial, we're more than a workplace - we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. - 99% of entry-level employees who stay two years or more advance in their careers.
- We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.
What You'll Do:
As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll: - Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
Why You'll Love Working Here
At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values: - Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
- Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
- Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
- Community: Company -sponsored clubs, fitness, reward programs, and community involvement
- Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
"I never imagined a call center could feel this positive - Edfinancial truly values its people."- Edfinancial Team Member
"The people here genuinely care - it feels like family."- Edfinancial Team Member
What We're Looking For:- Professional appearance and positive attitude
- Strong communication and listening skills
- Ability to deliver clear and accurate information to solve problems efficiently
- Flexibility and availability during business hours
- Basic computer proficiency
- Ability to collaborate with teammates and leaders who want to see you succeed
Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing !E
EdFinancial Services
Edfinancial Services provides exceptional customer-driven student loan servicing. In addition, we have created streamlined processes and higher education services specifically designed with schools in mind - such as call center capabilities, financial aid process outsourcing, and default prevention services.Perpetual motion is our constant state. We are absolutely driven to excel on behalf of our stakeholders - borrowers, schools, businesses, and state and federal agencies. We stay ahead of the technology curve in higher education. We anticipate new trends and respond with products that improve operational efficiencies and corporate compliance.Headquartered in Knoxville, Tennessee, Edfinancial Services has satellite facilities in Jacksonville, Florida, and Little Rock, Arkansas. Since the only constant in this business is change, we're not looking back. Edfinancial Services is focused on the future. We're seeing through the eyes of our customers to sharpen our focus and align our vision with your reality. A company in motion, Edfinancial Services is moving forward, putting vision into action. Come grow with us in 2011.
100 to 499 employees
https://www.edfinancial.com/Home