This role involves a 3-month in-office training period and requires commuting to the King of Prussia, PA headquarters. The position of Customer Service Representative I focuses on delivering exceptional customer service to guarantors regarding their billing statements and related billing issues. The role includes handling inbound calls, meeting performance targets for productivity and quality, reviewing account histories, and documenting interactions consistently. Responsibilities also involve triaging calls, collaborating internally to resolve issues, and following up to ensure customer satisfaction. Candidates should have a high school diploma (associates preferred) and 3-5 years of healthcare billing or insurance experience. The organization offers a challenging work environment, competitive pay, comprehensive benefits, and a commitment to diversity and inclusion.