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Customer Service Representative

Pridestaff

Kent, OH

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JOB DETAILS
SALARY
$45,000–$47,500 Per Year
SKILLS
Analysis Skills, Background Investigation, Billing, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Identify Issues, Inventory Management, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Order Management, Order Processing, Organizational Skills, Parts Sales, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Demonstration, Product Documentation, Public/Media/Press/Analyst Relations, Purchase Orders, Purchasing/Procurement, Rentals, Resolve Customer Issues, Revenue Growth, Sales, Sales Commission, Sales Management, Team Player, Telephone Skills, Time Management, Track Customer Issues, Warehouse Coordination
LOCATION
Kent, OH
POSTED
1 day ago
Customer Service Representative II

Pay: $45,000 - $47,500 DOE + increase at 90 days

Hours: 8:00am - 5:00pm ON-SITE

Location: Kent, OH

The Customer Service Representative II provides high-level support to customers by managing orders, inquiries, warranties, returns, invoicing, and account maintenance. This role ensures accurate and timely processing of parts, sales, rentals, and service transactions while delivering exceptional customer service and maintaining strong internal and external relationships.

Key Responsibilities:
  • Respond to customer calls and emails regarding orders, quotes, pricing, inventory, delivery status, and product information.
  • Process and verify parts orders, web orders, purchase orders, invoices, credits, returns, and warranty claims.
  • Maintain accurate customer records, pricing, discounts, territories, and account information in the ERP system.
  • Coordinate with warehouse, production, purchasing, and sales teams to ensure timely fulfillment and issue resolution.
  • Manage sales, rentals, demos, consignment orders, and related billing activities.
  • Process warranty requests, returns, and credits, including documentation and customer communication.
  • Generate sales, commission, and operational reports.
  • Support inventory management, new item setup, product documentation, and inventory counts.
  • Prioritize urgent customer needs and resolve shipment, billing, and order discrepancies.

Key Requirements:
  • Associate degree or equivalent experience preferred.
  • 2 - 4 years of customer service, order processing, or related experience.
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency with ERP/order processing systems, Microsoft Excel, Outlook, and Word.
  • Ability to multitask, work independently, manage deadlines, and maintain high attention to detail.
  • Customer-focused and service-oriented
  • Detail-oriented and highly organized
  • Strong analytical and troubleshooting abilities
  • Effective verbal and written communication
  • Adaptable, dependable, and able to perform under pressure
  • Team-oriented with a commitment to accuracy and quality

Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.

Compensation / Pay Rate (Up to): $45,000.00 - $47,500.00

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/