The Junior Customer Service Representative provides entry-level technical support in a regulated government setting.
Responsibilities include troubleshooting routine issues, logging incidents, guiding users through standard tasks, and following escalation procedures.
They document support activities, use knowledge bases, and manage tickets efficiently while adhering to security protocols.
Qualifications include an associate's degree or equivalent experience, 0-3 years support experience, basic ITSM knowledge, and the ability to obtain a SECRET clearance.
Preferred qualifications are a bachelor's degree, certifications like CompTIA A+ or ITIL, and federal IT environment familiarity.
The role offers a salary range of $20.83 - $26.25, and the employer commits to equal employment opportunities regardless of race, gender, or other protected statuses.