Customer Service Representative Jobs in USA, NV, Las Vegas | Rose International Job
Rose International
Las Vegas, NV
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JOB DETAILS
SALARY
$20.25–$20.25 Per Hour
JOB TYPE
Full-time
LOCATION
Las Vegas, NV
POSTED
5 days ago
Note: This resource can sit in either Las Vegas, NV OR Minneapolis, MNInterviews: In Person only (either Minneapolis or Las Vegas) Required Skills Previous customer service experience Strong verbal communication skills and ability to assist callers effectively Ability to learn quickly and adapt to change in a highly regulated environment Critical thinking and problem-solving skills Ability to navigate multiple computer systems simultaneously Positive attitude and strong customer-focused mindset Ability to handle high call volumes in a fast-paced environmentDesired Skills Experience in financial services or banking industry Familiarity with call center environments Experience handling money movement or account servicing Ability to troubleshoot technical or system-related issues Experience working in regulated environmentsJob Duties Interact directly with customers, predominately via a high-volume, in-bound phone queue, to provide accurate and timely resolution for money movement and service requests while utilizing appropriate internal computer applications to meet or exceed service goals. May enter money movement requests on behalf of the customer. Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers as well as provide education to customers. Effectively leverage available resources to aid in making good decisions for different courses of action, act with a clear sense of ownership, follow through on commitments, escalate to avoid missing a deadline, learn quickly when facing new situations to positively impact customer effort and overall service experience. Translate feedback into accountable results to improve processes, efficiency targets, and caller experience based on guidance from peers, coaches, and/or leaders. Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding questions. Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner to meet or exceed service goals.Typical Day Handling a high volume of inbound customer calls Assisting with account inquiries and money movement requests Navigating multiple systems to research and resolve issues Educating customers and advisors on services and processes Collaborating with internal teams to resolve outstanding issues **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.