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Customer Service Representative Jobs in USA, IL, Dunlap | Rose International Job

Rose International

Dunlap, IL

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JOB DETAILS
SALARY
$20–$22 Per Hour
JOB TYPE
Temporary
SKILLS
Billing, Business Skills, Communication Skills, Computer Skills, Credit Cards, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Interpersonal Skills, Leadership, Mentoring, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Performance Reviews, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Purchasing/Procurement, Reconciliation, Reporting Skills, Sales, Team Player, Technical Writing, Vlookups, Writing Skills
LOCATION
Dunlap, IL
POSTED
3 days ago
Required EducationHigh school diploma or GED required.Associate's degree preferred.Required SkillsExperience: 8–10 years of customer service related experience required.MS Excel Capability: Pivot Table and V-Lookup knowledge is required (will be tested in the interview).Communication: Strong written and verbal communication skills. Ability to assist unsatisfied customers in a positive manner with professional and business-appropriate responses.Business Etiquette: Ability to construct professional emails (relevant subject line, greeting, body, closing) and use screenshots for clarification. Will communicate via chat and email with all employee levels, including executives.Initiative: Self-starter with strong initiative requiring little to no follow-up.Prioritization: Able to easily identify what work should be prioritized.Soft Skills: Team player, high level of confidentiality, attention to detail, interpersonal skills, ability to work independently, manage time, and accurately document information.Technical: Previous experience with computer applications (e.g., Microsoft Word and PowerPoint). Will work in the credit card company's software.Leadership: Strong leadership and mentoring skills to provide support and constructive performance feedback.Job ResponsibilitiesApprove the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.Act as escalation point for clients/customers.Approve the referral of unresolved customer grievances to designated departments for further investigation.Review, monitor, and audit records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.Obtain and examine all relevant information to assess validity of complaints and determine possible causes.Solicit sale of new or additional services or products.Add new card holders to summaries and balance summaries.Reconcile accounts.Create reports for adding receipts, expense types, and itemizations.Monitor for activations and provide activation tips.Assist with leave of absences.Handle email communications and MS Teams messages to employees (entry level up to President levels).Add daily numbers and new cardholders to summaries.Submit terminations.Add files to bank summaries.Answer emails on aged and aging expenses.Answer questions about procurement cards and travel cards. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/