Customer Service Representative

Customer Service Representative

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Job Summary

This position supports plant, dispatch, and shipping and receiving operations through customer service, administrative coordination, and operational support. This role serves as a key point of contact for customers, vendors, carriers, and internal teams, ensuring accurate order processing, efficient office workflow, timely communication, and exceptional customer service in a fast-paced environment.

Job Responsibilities

• Respond to customer inquiries via phone, email, and walk-ins regarding pricing, product availability, orders, deliveries, returns, billing corrections, and product information
• Generate price quotations, enter sales orders, process billing transactions, collect payments, and coordinate deliveries with dispatch
• Provide product information and application guidance using product catalogs and specification resources
• Support outside sales representatives and internal plant, dispatch, and accounting teams
• Research and resolve customer concerns, order discrepancies, freight issues, accounts payable discrepancies, and other operational matters
• Manage daily administrative functions including documentation, scanning, recordkeeping, file uploads, and maintaining accurate system records
• Create, review, and process purchase orders, customer credits, pallet credits, and freight documentation
• Verify raw material receipts, inbound freight transactions, expenses, and other operational data for accuracy
• Coordinate with carriers, vendors, customers, and internal departments regarding shipments, deliveries, and scheduling
• Perform timekeeping duties for site employees and temporary staff
• Assist with month-end activities, inventory counts, expense reviews, and reporting requirements
• Maintain accurate customer, vendor, and operational records within company systems
• Follow all company safety policies and procedures
• Other duties may be assigned as needed

Job Requirements

High school diploma or GED required

2+ years of customer service, administrative, office, or operations support experience

Strong verbal and written communication and interpersonal skills

Excellent organizational skills and high attention to detail

Proficiency in Microsoft Office and ability to learn new systems

Dependability and ability to manage multiple tasks in a fast-paced environment

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.