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Customer Service Representative IV

State of Mississippi

Jackson, MS

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JOB DETAILS
SALARY
SKILLS
Administrative Certification, Career Development, Childcare, Co-Payments, Communication Skills, Community Development, Credit Union, Customer Support/Service, Detail Oriented, Economic Development, Federal Tax, Film, Funding, Geography, Health Insurance, High School Diploma, Higher Education, Life Insurance, Medical Billing, Nonprofit, Nursing, People Management, Seminars, Small Business, State Tax, Time Management, Training Program, Training/Teaching, Travel Industry, Tuition Reimbursement
LOCATION
Jackson, MS
POSTED
3 days ago
Salary: $33,600.00 Annually
Location : 38 - LAUDERDALE COUNTY, MS
Job Type: Full-Time
Job Number: 9040-0411-20260601LL
Department: 0411 - MDA-MISSISSIPPI DEVELOPMENT AUTHORITY
Opening Date: 06/02/2026
Closing Date: 6/15/2026 11:59 PM Central
Agency Minimum Salary: $33,600.00
Agency Maximum Salary: $33,600.00
About the Agency: The Mississippi Development Authority (MDA) is the state's lead economic and community development agency. MDA recruits new companies to Mississippi, helps existing companies expand and provides support to foster growth and new opportunities in a variety of areas, including energy, small and minority business, trade, film, retiree recruitment and more. Additionally, MDA attracts millions of visitors to the state each year through Visit Mississippi, the tourism division of the agency. MDA also supports pass-through funding and provides support for a variety of grant programs and non-profits, such as Innovate Mississippi and Mississippi Main Street Association.
About the Position: The Customer Service Representative IV serves as the Welcome Center Supervisor and is responsible for managing and supervising employees and overseeing the day-to-date operations of the state's welcome center located in Toomsuba. This is a state service position.Duties and Responsibilities include, but are not limited to:• Supervise and direct the Travel Counselors at the Welcome Center.• Oversee the daily operational functions of the Welcome Center.• Provide information to the traveling public.• Direct tourists and answer questions regarding attractions, accommodations, historic sites, mileage, geography, culture, heritage, and shopping areas.• Attend training programs, seminars, familiarization trips, and special meetings.• Prepare assignments from workshops/seminars for submission to the Jackson office by the deadline.• Plan, organize, and implement activities and events held at the Welcome Center.• Participate in Chamber of Commerce, tourism, and civic activities in the local community.• Serve as an official representative of the state.
What you'll need to be Successful: Demonstrates exceptional communication skills, delivers high-quality customer service, maintains strong attention to detail, and exhibits effective supervisory capabilities.
Preferred Qualifications: Typically requires High School Diploma or equivalent and 5-7 years of experience. Agency preferred qualifications:Experience demonstrating the candidate's ability to perform all essential functions of the position is beneficial.

No available description
Health/Prescription InsuranceEligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits

Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance

All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances

Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts

Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.

Paid Personal Leave and Sick LeaveFull-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave

In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays

Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs

The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at
Deferred Compensation

State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union

All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training

The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities

Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders

Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01

How many years of related experience do you have? (refer to the job posting for an explanation of related experience)
  • No experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 years of experience
  • 6 years of experience
  • 7 years of experience
  • 8 years of experience
  • 9 years of experience
  • 10 years of experience
  • More than 10 years

02

What is the highest level of education (or semester hours of college) you have completed?
  • 8th grade
  • GED or High School Equivalency Diploma / High School Diploma
  • 30 semester hours
  • Associate's Degree / 60 semester hours
  • 90 semester hours
  • Bachelor's Degree
  • Master's Degree
  • Specialist Degree
  • Doctorate Degree
  • 9th grade
  • 10th grade
  • 11th grade

Required Question

About the Company

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State of Mississippi

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