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Customer Service Representative

Adecco US

Irving, TX

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JOB DETAILS
SALARY
SKILLS
Clinical Data, Communication Skills, Computer Systems, County Ordinances, Customer Relations, Customer Support/Service, Data Collection, Detail Oriented, Documentation, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Legal, Life Insurance, Maintain Compliance, Medical Records, Medications, Multitasking, Organizational Skills, Patient Care, Pharmacy, Prescription Drugs, Security Clearance, State Laws and Regulations, Team Player, Telephone Skills, Time Management, Vision Plan
LOCATION
Irving, TX
POSTED
2 days ago
**Adecco Healthcare is Hiring - Customer Service Representative**Adecco Healthcare is seeking motivated, customer-focused professionals to join a growing healthcare team as a **Customer Service Representative** ! If you thrive in fast-paced environments, enjoy helping patients, and have strong communication and organizational skills, this could be the perfect opportunity for you.**Pay Rate:** $18/hour**Schedule** : Monday - Friday | 8:00 AM - 7:00 PM (shift scheduled within these hours)**Work Type:** Hybrid**Location:** Irving, TXTraining conducted onsiteMonthly onsite rotation required**Position Overview**This is a key role within the healthcare operations team responsible for assisting patients, providers, and internal teams by coordinating prescription shipments, processing refills, and ensuring accurate patient communication and documentation.You'll play an important part in supporting patient care while working in a collaborative healthcare environment.**Key Responsibilities**Answer inbound phone calls and provide exceptional customer serviceCoordinate and schedule initial and refill medication shipmentsContact patients to gather information needed for prescription processingMaintain accurate and complete patient records and documentationProcess prescription refill requests and third-party claims adjudicationOrganize and report clinical data for pharmacist and care team reviewAssist with patient paperwork and care coordination workflowsEnsure HIPAA compliance and follow all healthcare regulationsSupport patients and providers with timely updates and communication**Qualifications**Strong phone and communication skillsCustomer service experience preferredAbility to multitask and stay organized in a fast-paced environmentStrong attention to detail and data accuracyComfortable working with healthcare systems and documentationProficient with computer systems and data entryAbility to work independently and proactively**_Apply today and become part of a team dedicated to improving patient care and healthcare delivery!_**Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria**Pay Details:** $18.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:+ The California Fair Chance Act+ Los Angeles City Fair Chance Ordinance+ Los Angeles County Fair Chance Ordinance for Employers+ San Francisco Fair Chance Ordinance**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Company

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Adecco US

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