Cargo/Freight, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Equalization, Identify Issues, Inside Sales, Multitasking, Order Management, Order Processing, Organizational Skills, Product Pricing, Resolve Customer Issues, Sales, Sales Support, Salesforce.com, Team Player, Time Management, Willing to Travel
We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. This role plays a key part in delivering excellent customer experience by managing customer accounts, handling inquiries, and supporting sales efforts with professionalism and efficiency.
Responsibilities:
• Deliver exceptional customer service through timely and professional phone and email communication
• Accurately enter and manage customer orders from entry through shipment
• Assist customers with product availability, pricing, troubleshooting, and delivery inquiries
• Collaborate effectively with the sales team and other departments
• Handle challenging customer interactions with professionalism and composure
• Understand and apply key business concepts, including freight equalization, pricing models, and internal systems
• Consistently meet or exceed individual and team performance goals
Qualifications:
Required
- Strong data entry skills with a high level of accuracy and attention to detail
- Ability to manage a high volume of work in a fast-paced environment
- Strong organizational, time management and multitasking skills
- Collaborative team player with proactive, solution-oriented mindset
- Willingness to travel as required
Preferred
- Previous Customer Service or related experience
- Bachelor’s degree
- Experience using Salesforce
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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Steel Dynamics, Inc.
Steel Dynamics, Inc. (NASDAQ-STLD) is unique among American steel companies. Founded in 1993, it is the youngest of America’s major steel companies. The company's initial public offering occurred in 1996. It quickly grew to become one of the nation’s premier carbon steel producers. Steel Dynamics' historic growth is a combination of organic capacity greenfield additions and strategic acquisitions. By adding upstream assets that provide raw materials needed to produce high quality steel at each of its steel mills, and bridging downstream assets that fabricate a variety of high quality steel products, Steel Dynamics has broadened its product portfolio and expanded its market diversity.
Steel Dynamics, Inc. offers:
• Competitive Salary and Bonus Compensation Packages
• Aggressive 401k Match
• Profit Sharing
• Stock Options
• Employee Stock Purchase Program
• Relocation and temporary living expenses
5,000 to 9,999 employees
http://www.steeldynamics.com