Join a fast-growing appliance brand and be part of a team that actually solves problems.
We’re looking for a Customer Service Representative to join our team at KUCHT Appliances. This role is ideal for someone organized, proactive, and comfortable handling real customer situations — not just answering calls, but driving solutions.
What You’ll Do
- Handle customer calls and emails with professionalism and empathy
- Manage service cases from start to finish (not just “log and forget”)
- Coordinate with technicians and internal teams to resolve issues
- Follow up with customers to ensure things actually get fixed
- Keep clear, organized notes in our system
This is a hands-on role where you’ll own cases, not just respond to them
What We’re Looking For
- Customer service experience (appliances/service industry is a plus)
- Strong communication skills (English required, Spanish is a big plus)
- Organized, detail-oriented, and able to manage multiple cases
- Comfortable dealing with frustrated customers and solving problems
- Tech-friendly (CRM, Google tools, spreadsheets)
Why Join KUCHT?
- Competitive salary
- 401(k) with company match
- Paid time off + holidays
- Employee discounts on products
- Full training — no appliance experience needed
- Small team, real impact, and growth opportunities
Details
- Full-time, in-office role (Clifton, NJ)
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
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If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!