Job Title: Customer Service Representative
Location: East Hartford, CT 06108
Duration: 03 Months (Contract to Hire)
Shift Timing: 08:30 AM - 05:00 PM (Monday - Friday)
Pay Rate: $21.00/- on W2
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Roles and Responsibilities: We are seeking experienced Senior Customer Service Representatives to serve as the first point of contact for program applicants and recipients in a high-volume call center environment. This role requires strong communication skills, empathy, professionalism, and the ability to resolve customer inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.
Answer inbound calls from applicants and recipients regarding social service programs.
Provide accurate program and account information while ensuring a positive customer experience.
Document all customer interactions accurately and thoroughly.
Follow established scripts, procedures, and compliance guidelines.
Communicate clearly and professionally while assisting callers with questions or concerns.
Handle sensitive and confidential information appropriately.
Identify trends in caller concerns and communicate feedback to leadership.
Resolve difficult customer situations with empathy, patience, and professionalism.
Meet and exceed performance standards related to call quality, productivity, and customer satisfaction.
What You'll Receive
Paid training
Stable Monday Friday schedule
Weekends off
Supportive team environment
Opportunity to work in a structured and professional call center setting
Qualifications
Must be at least 18 years old.
High school diploma or equivalent required.
Minimum of 6 months of call center experience required.
Associate degree or higher may substitute for call center experience.
Must be able to pass a 30 WPM typing test.
Strong verbal and written communication skills.
Excellent attendance, reliability, and work ethic.
Ability to navigate multiple software applications simultaneously.
Strong problem-solving and conflict-resolution skills.
Comfortable handling high-volume inbound calls in a structured environment.
Must be able to successfully pass a criminal background check and drug screen.
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