Change Requests/Orders, Communication Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Service Management, Customer Service Software, Customer Support/Service, Employee Orientation, Establish Priorities, High School Diploma, Manufacturing, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Office Equipment, Order Management, Presentation/Verbal Skills, Return Merchandise Authorization (RMA), Sales, Team Player, Writing Skills
Kreuger, an Air Distribution Technologies, Inc. company, is seeking a Customer Service Representative for an on-site position in Richardson, TX. As the face of the company, our Customer Service team has the opportunity to build strong customer experiences and lasting relationships. We are looking for a team player who puts the customer first. If you are passionate about working with customers and thrive in a team-oriented, employee-friendly environment, this is the perfect position for you!
What You'll Do:
- Serve as the primary communication link between customers and internal departments to facilitate customer orders and requests.
- Assist customers with inquiries, order-related issues, product information, credits, and other account-related matters.
- Verify orders and resolve any errors or questions as they arise.
- Respond to customer inquiries regarding order-related questions.
- Process change orders, credits, and product return authorizations.
- Provide information to customers and sales staff on order-related issues via incoming calls and emails.
- Perform other duties as assigned by the Customer Service Manager
What You'll Bring:
- High school diploma or equivalent.
- 2+ years of experience in a customer service support role, preferably in a manufacturing environment.
- Experience with Customer Relationship Management (CRM) software, order management software, and customer service management software.
- Proficiency in Microsoft Excel, Word, Outlook, and Teams software.
- Demonstrated proficiency in basic mathematics and strong written and verbal communication skills.
- Strong team player with the ability to prioritize customer needs and multitask as needed.
- Experience with SugarCRM software is preferred
Work Environment
The work environment is primarily in a professional office setting with standard office equipment and a climate-controlled atmosphere designed for productivity. There may be occasional opportunities to visit a lab or plant for meetings or collaboration. Employees may occasionally be required to lift items weighing up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.
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