Overview
Titan America, LLC, is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan America is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete and fly ash beneficiation.
TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity and connect society.
Success begins with hiring the right people to partner with us as we grow and develop our business. People are central to everything we do. It is through their efforts and talents that Titan has been successful for over 100 years.
Job Opening: Dispatcher/Customer Service Representative
Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Richmond, VA. This is a salaried non-exempt position reporting to the Dispatch Manager.
Responsibilities:
• Order taking • Scheduling • Dispatching • Customer relations • Maintaining efficient delivery controls through proper scheduling and accurate order entry into the dispatch system • Resolving transportation conflicts and handling unusual and difficult customer complaints • Providing customer support to ensure maximum efficiency • Embracing and enhancing a performance-based Safety Culture • Being positive and upbeat in all communications with customers and other departments • Relentlessly pursuing a solution to every issue that a customer brings to them • Identifying and communicating repairs and maintenance of logistics communication equipment
Qualifications:
• High School education or equivalent required, secondary education preferred • Two to four years' experience in dispatch or logistics required; construction industry experience preferred • Ability to work well under pressure; previous customer service experience in a high-pressure/high-volume environment required • Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus • Familiarity with geographical areas in Northern Virginia • Bilingual, English/Spanish a plus • Must be able to work flexible hours and overtime • Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
How to Apply:
Interested qualified applicants please visit www.titanamerica.com to apply.
About Titan America:
Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.