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Customer Service Representative II

Safran

Carson, CA

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JOB DETAILS
SALARY
$19.05–$29.94 Per Hour
SKILLS
Accounting, Accounts Receivable, Communication Skills, Contract Requirements, Cross-Functional, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Customer Training, Data Quality, Detail Oriented, ERP (Enterprise Resource Planning), Establish Priorities, Finance, Inside Sales, Internet/IP Telephony, Maintain Compliance, Multitasking, Order Processing, Organizational Skills, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Production Planning, Profit & Loss, Purchase Orders, Resolve Customer Issues, Sales, Time Management, United States Citizen, Writing Skills
LOCATION
Carson, CA
POSTED
Today
Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Customer Service Representative II

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience.

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

But what else? (advantages, specificities, etc.)

High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Candidate skills & requirements

1. Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
2. Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
3. Validate entered order information by checking against customer purchase orders
4. Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
5. Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
6. Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
7. Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
8. Coordinate customer complaint handling in cooperation with the department manager
9. Educate internal customers and departments on customer characteristics in order to improve sales and profitability
10. Proactively approach Safran customers to improve relationship
11. Perform all other duties as assigned.

Annual salary

$19.05 - $29.94 Hourly

Job location

Job location

North America, United States, California, Los Angeles

City (-ies)

CA 90746 Carson

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes

About the Company

S

Safran

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