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Customer Service Representative II

TPI Global Solutions

Atlanta, GA(remote)

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JOB DETAILS
SKILLS
Analysis Skills, Call Centers, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, High School Diploma, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Multitasking, Order Management, Performance Metrics, Problem Solving Skills, Process Improvement, Product/Service Launch, Promotional Products, SAP, Sales, Salesforce.com, Supply Chain, Supply Chain Management, Supply Chain Operations, Trend Analysis, Warehousing
LOCATION
Atlanta, GA
POSTED
1 day ago
Job Title: Customer Logistics & Supply Chain Specialist
Location: 100% Remote
Duration: 12+ Months Contract with possible Extension
Schedule: Monday-Friday (Training may be earlier; regular shift likely 9:00 AM - 5:00 PM ET or 10:30 AM - 7:30 PM ET with a 1-hour lunch break)
Job Overview
We are seeking a Customer Logistics & Supply Chain Specialist to serve as the primary point of contact between customers, sales teams, supply chain teams, and internal stakeholders. This role is responsible for managing customer orders, resolving supply chain issues, coordinating logistics activities, and driving process improvements.
The ideal candidate will have strong customer service, supply chain, order management, and problem-solving experience, along with the ability to work independently in a fast-paced environment.
 
Key Responsibilities
  • Manage customer orders and resolve order-related issues.
  • Act as the primary contact for assigned customers and internal teams.
  • Analyze supply chain and logistics issues and coordinate resolutions.
  • Lead cross-functional meetings and collaborate with stakeholders.
  • Monitor order flow, transportation issues, inventory constraints, and delivery schedules.
  • Run SAP reports and analyze trends to identify improvement opportunities.
  • Manage high-volume customer inquiries via email and phone.
  • Support promotional activities, product launches, warehouse changes, and allocation processes.
  • Investigate customer deductions, claims, transportation issues, and credit-related concerns.
  • Drive continuous improvement initiatives and support project management efforts.
  • Maintain service levels and meet operational performance metrics.
 
Required Qualifications
  • High School Diploma or GED.
  • Minimum 1 year of customer-facing experience.
  • Strong customer service and communication skills.
  • Excellent problem-solving and analytical abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience working independently with minimal supervision.
  • Proficiency with Microsoft Office (Excel, Outlook, Word).
 
Preferred Qualifications
  • Bachelor's degree in Business, Logistics, Supply Chain, or related field.
  • 3+ years of customer service, call center, logistics, or supply chain experience.
  • Experience with order management and supply chain operations.
  • Experience using SAP, Salesforce, CRM systems, SharePoint, or similar tools.
  • Knowledge of transportation, logistics, inventory, and customer order management processes.

About the Company

T

TPI Global Solutions

SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

● Professional program and project management services for large and complex projects

● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies.  Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Computer/IT Services
FOUNDED
2016
WEBSITE
https://www.shglobalsolutions.com

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