Customer Service Representative II (Assigned to CSPR)

Join The City Of Chino And Shape The Future

Are you ready to make a real impact? Do you thrive in fast-paced, creative environments where your ideas matter? If so, join our team as a Full-time Customer Service Representative II.

The City Of Chino offers a competitive salary and agenerous benefits package. For more information, please click on the image below.

The City Of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community.The City Of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values:

• Commitment To Our Community
• Integrity & Accountability
• Fiscal Responsibility
• Partnerships & Teamwork
• Innovation
• Communication & Engagement

The Community Services, Parks & Recreation Department enriches lives by providing a wide range of recreational opportunities, parks, and social services for residents of all ages. The Department offers programs focused on youth, families, seniors, and individuals, promoting positive alternatives, healthy lifestyles, and community connection. From fitness and social activities to prevention and counseling services, it supports the well-being of the community in a safe and welcoming environment. The Department also manages citywide special events and operates local cultural attractions like the Chino Youth Museum and Old Schoolhouse Museum, while the Parks and Facilities Division ensures the care and development of all city parks and facilities. Guided by its mission to impact lives and build a connected community, this department plays a vital role in enhancing Chino's quality of life.

What You'll Do

As our new Customer Service Representative II, you will:

• Provide exceptional customer service by assisting customers in person, by phone, and through electronic communication.
• Independently perform the full range of customer service and administrative support duties with minimal supervision.
• Research accounts, resolve customer concerns, and provide accurate information regarding City programs, services, policies, and procedures.
• Process applications, payments, service requests, and other customer transactions while ensuring accuracy and compliance.
• Maintain and update records, databases, and files using a variety of computer systems and software applications.
• Exercise sound judgment and initiative to resolve issues, support departmental operations, and deliver quality customer service.

What We're Looking For

Someone who:

• Has experience providing excellent customer service in a fast-paced environment.
• Understands customer service principles, problem-solving techniques, and conflict resolution practices.
• Can interpret and explain policies, procedures, and regulations clearly and professionally.
• Effectively uses computer systems, software applications, and modern office equipment.
• Exercises independent judgment, initiative, and discretion within established guidelines.
• Builds and maintains positive working relationships with customers, coworkers, and other stakeholders.

Minimum Qualifications:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Education: Equivalent to completion of the twelfth (12th) grade.
• Experience: Two (2) years of increasingly responsible clerical experience.

Special Requirements

• Ability to speak Spanish, as well as English. Qualified applicants will be invited to a panel interview and must successfully pass a verbal bilingual examination in Spanish for placement on the eligibility list.

Physical Demands and Working Conditions:

• Light Physical Effort: involved typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required.
• Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 25 pounds.

Ready to Apply?

All applicants are required to apply online at Applications will be accepted until Tuesday, July 7, 2026 at 11:59 PM Pacific Time, or until a maximum of 250 applications are received, whichever comes first. Let's build something amazing together.

Applications must be complete and demonstrate that the minimum qualifications are met. Resumes and cover letters may be attached to the completed application form as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process.

For questions regarding this recruitment, please contact Luis Arevalo, Human Resources Specialist II at larevalo@cityofchino.org or (909) 334-3559.

The City Of Chino is committed to offering reasonable accommodations to job applicants with disabilities. If you need an accommodation due to a disability, please contact the Human Resources/Risk Management Department at (909) 334-3274. Requests should be made three (3) business days in advance.

Prospective employees selected for employment must successfully complete a medical examination and a background check, including professional reference checks. The background check, paid for by the City, also includes Live Scan fingerprinting through the Department of Justice.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.