The Customer Service Representative II provides exceptional client support by handling inquiries, resolving issues, and ensuring a positive experience.
Key duties include responding to inquiries via phone, email, or in person, documenting interactions, collaborating with departments, and continuously improving service processes.
Requirements include a high school diploma (associate's degree preferred), at least 2 years of customer service experience, especially in healthcare or behavioral settings, and strong communication and interpersonal skills.
Skills needed are multitasking, problem-solving, empathy, cultural sensitivity, and proficiency with customer service software and MS Office.
Benefits offered include health insurance, retirement plans, PTO, flexible schedules, tuition reimbursement, and telehealth services.
Employment is contingent upon background screening, and the organization is an equal opportunity employer.