Customer Service Representative I
Job Description
Overview
Schedule
Monday-Friday, 8:00 AM - 4:30 PM
No weekends or holidays
Onsite position
Location
Top Responsibilities
Process and manage internal and external referrals
Provide phone coverage and respond to patient inquiries
Deliver high-quality customer service to patients and families
Maintain a full and accurate clinic schedule
Respond to patient inquiries via telephone and email, determining appropriate resolution methods in alignment with patient needs and organizational guidelines
Coordinate issue resolution with internal departments as needed
Collect and document patient demographic and billing information for scheduling and database entry
Top Skills for Success
Strong communication and interpersonal skills
Excellent organizational and time‑management abilities
Compassion, kindness, and empathy when interacting with patients and families
Ability to multitask effectively in a fast‑paced environment
Qualifications
High School Diploma or GED required; no prior experience necessary
Knowledge of medical terminology and medical coding preferred
Ability to type at least 30 words per minute
Working knowledge of computers and basic office technology
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.