Highlights
RMA & Warranty Coordination: Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions. Title: Customer Service Representative I Location: Lancaster, NY, 14086 Shift: 8:00AM – 4:30PM (Mon-Fri) Duration: 6+ Months [Extension based on performance] Pay Rate: $25-29/hr on w2 .
Numbers & Facts
| Location | Lancaster, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $28–$29 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
| Title: | Customer Service Representative I |
| Location: | Lancaster, NY, 14086 |
| Shift: | 8:00AM – 4:30PM (Mon-Fri) |
| Duration: | 6+ Months [Extension based on performance] |
| Pay Rate: | $25-29/hr on w2 |
Job Description
- Order Management: Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.
- Customer Communication: Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.
- RMA & Warranty Coordination: Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.
- Issue Resolution: Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.
Qualifications:
- Preferably an Associates degree in Business Administration or management
- Excellent written and verbal communication skills—professional, concise, and customer focused.
- Strong problem solving skills and comfort working with cross functional teams.
- Ability to manage multiple priorities in a fast paced environment.
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.