Sign upLog in

Customer Service Representative I

City of Keller Texas

Keller, TX

Apply
JOB DETAILS
SKILLS
CPR Certification, Computer Skills, Customer Support/Service, Defibrillator, Equipment Maintenance/Repair, First Aid, Healthcare Administration, Organizational Skills, Patient Care, Problem Solving Skills, Recreation, Resolve Customer Issues, Safety/Work Safety, Telephone Skills, Time Management
LOCATION
Keller, TX
POSTED
6 days ago
Customer Service Representative I

The Keller Pointe is the premier recreation and family-friendly community center located in the heart of Keller. Come and work at a fun and dynamic facility that values hard work and energetic people!

Customer Service Representative Job Requirements and Responsibilities:
  • Greeting members, guests and prospective guests in a positive manner.
  • Manage all front desk-related activities including answering phones, checking in members, signing up new members and giving tours.
  • Ensuring members are able to update their accounts and answer any questions that may arise.
  • Supervising the front desk or welcome area to ensure a smooth flow of patrons entering and exiting the facility.
  • Maintaining the recreational equipment with regular cleanings and inspections as well as keeping the coffee bar stocked and clean.
Schedule could include opening shifts beginning at 4:30 am, evening shifts and weekends are required.

Benefits include a free membership to The Pointe.

Customer Service Representative Qualifications / Skills:
  • Basic computer proficiency and phone etiquette.
  • Positive attitude and a passion for helping people.
  • Ability to interact with different types of people in a positive and professional way and going beyond the status quo.
  • Ability to listen and empathize with members and co-workers to solve problems.
  • Working knowledge of company safety protocols and ability to administer minor medical care.
  • Excellent organizational and time management skills.
  • Physical stamina and ability to stand for extended periods of time.
  • A calm, friendly demeanor and good conflict resolution skills.
Education, Experience, and Licensing Requirements:
  • Working towards High school diploma or equivalent.
  • Customer service preferred but not required.
  • Must be 18 years of age or older.
  • Current lnfant/Child/Adult CPR and First Aid with AED certification from Jeff Ellis & Associates, American Red Cross, or American Heart Association required or ability to obtain upon employment offer.

About the Company

C

City of Keller Texas