Seeking a people-focused Customer Service Representative I to manage high call volumes in a fast-paced environment.
You'll handle scheduling, service updates, verifying orders, and preparing customers for installations, ensuring clear communication and customer satisfaction.
Ideal candidates are organized, detail-oriented, quick learners, and team players who thrive on problem-solving and maintaining accurate records.
Responsibilities include handling inbound/outbound calls, coordinating appointments, verifying purchase details, updating installation teams, and following up post-installation.
Success means timely scheduling, efficient communication, accurate documentation, and high customer satisfaction.
Benefits include medical, dental, vision, 401k with match, paid time off, and more.
Join a community driven by core values of saying yes, owning it, doing what you say, and caring—apply today!
As a family owned business, customer service is vital to our success.
Since 1992, American Carpet South has built its reputation on a high level of customer service. So you can expect from us clear communication, attention to detail and a can-do attitude. Whether you have a tight deadline or a special request, our policy is simple: We like to say "Yes."
We take pride in our collective ability to overcome the many challenges and facets that flooring installations present. Our written policy states: In the event an employee believes they cannot say "Yes." they must go to their supervisor and present "the challenge." It is then up to that supervisor to satisfy the customer.
Our Services Residential Flooring Our expert installers are quick and accurate...right down to the clean up and vacuuming. Service and Installation We are used to installing on short notice, typically in one to two days. For our in stock carpets we can go from order to install with in 24 hours.
ACS Service Centers Albany NY, Baltimore MD, Bangor, ME, Berryville VA, Binghamton NY, Blakeslee PA, Boston MA, Buffalo NY, Cinnaminson NJ, Colchester VT, Fredericksburg VA, Henrietta NY, Hummelstown PA, Lakewood NJ, Landover MD, Londonderry NH, Massena NY, Mattydale NY, New Windsor NY, Ocean City MD, Old Bridge NJ, Orford NH, ,Passaic NJ, Springfield MA, Waterbury CT, West Haven CT, Westbrook ME, Pittsburgh PA, Erie PA