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Customer Service Representative I

Iconma

Dewitt, NY

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JOB DETAILS
SALARY
$15.50–$15.50 Per Hour
SKILLS
Americans with Disabilities Act (ADA), Business Administration, Call Volume, Compensation and Benefits, Computer Skills, Customer Relations, Customer Service Management, Customer Support/Service, Health Insurance, Health Plan, Keyboards, Multitasking, Performance Metrics, Policy Development, Presentation/Verbal Skills, Procedure Development, Regulations, Resolve Customer Issues, Training Program, Writing Skills
LOCATION
Dewitt, NY
POSTED
4 days ago
Our client, a Health Insurance company, is looking for a Customer Service Representative I for their Dewitt, NY location.
 
Responsibilities:
  • Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans.
  • This will be done in a polite, professional, and courteous manner at all times.
  • The Customer Service Representative meets the statistical goals of the position.
Level I
  • Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
  • Meets set statistical performance measures such as length of each call and daily call volume
  • Acts as a liaison between customers, internal departments, vendors, and business associates
  • Assists with the training of other team members
  • Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
  • Adheres to all Customer Service policies and procedures
 
Requirements:
  • Associates degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
  • Successful completion of the Customer Service Training Program
  • Ability to multi-task in a fast-paced environment while maintaining high accuracy
  • Excellent oral, written, and listening skills
  • Capability to handle stressful situations in a professional manner
  • Ability to respond to all inquiries in a calm, polite, professional manner
  • PC skills required
Physical Requirements
  • Must be able to function for long periods of time sitting at a desk using a keyboard
  • Will need the ability to use a headset to listen to customer conversations In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position
Specialty
  • Please state specialty, e.g. Physical medicine and rehabilitation, pain medicine or pulmonary
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/