Customer Service Representative

Customer Service Representative – Ace Handyman Services Lake Norman

At Ace Handyman Services Lake Norman, our Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen. The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding service that reflects our reputation for quality and professionalism.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally and promptly
• Schedule appointments and coordinate service requests using company software
• Communicate effectively with customers, craftsmen, and management
• Follow up with customers regarding estimates, appointments, and completed projects
• Assist with customer concerns and help ensure a positive resolution
• Maintain accurate customer records and job information
• Support daily office operations and contribute to overall team success

What We're Looking For:

• Excellent customer service and communication skills
• Strong organizational and time-management abilities
• Comfortable using computers, scheduling software, and office applications
• Ability to multitask and prioritize responsibilities effectively
• Positive attitude, professionalism, and attention to detail
• Previous customer service, administrative, scheduling, or call center experience is preferred but not required

Why Join Ace Handyman Services Lake Norman?

• Supportive team environment
• Opportunity for professional growth and development
• Meaningful work helping homeowners maintain and improve their homes
• A company culture built on trust, reliability, and exceptional service

If you enjoy helping customers, solving problems, and being part of a team that takes pride in delivering quality service, we encourage you to apply. Compensation: $14.00 - $18.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.