The Customer Service Representative is responsible for providing exceptional support to customers via phone, email, and digital channels, building strong relationships, and understanding their needs to offer tailored solutions. Key duties include accurately processing orders, managing prescriptions and insurance details, collaborating with the pharmacy team, maintaining records for compliance, and identifying opportunities to improve the customer experience. Candidates should have excellent communication skills, proficiency with computer systems, problem-solving abilities, and a willingness to work onsite five days a week. Preferred qualifications include bilingual skills, healthcare customer service experience, familiarity with CRM platforms, and high-volume support background. The role offers comprehensive benefits, career growth opportunities, and requires compliance with employment eligibility regulations. The company values diversity and fosters an inclusive workplace.