Business-to-Business (B2B), Communication Skills, Corporate Policies, Customer Support/Service, Detail Oriented, Internet Portal, Logistics, Logistics Management, Maintain Compliance, Multitasking, Operations Management, Order Picking/Packing, Performance Metrics, Problem Solving Skills, Quality Control, Quality Monitoring, Time Management, Wholesale Industry
The Customer Service Representative - Wholesale (B2B Logistics Support) role involves managing logistics operations for a client, serving as the primary contact to coordinate shipments, ensure timely transportation, and provide high-quality service.
- Coordinate Shipment Pick-Ups: Schedule and book shipments via routing guides and online portals, ensuring compliance.
- Logistics Communication: Liaise with transportation providers to confirm schedules and address delays.
- Client Communication: Provide updates on shipment statuses, especially during delays or issues.
- Quality Control: Monitor outbound shipments for standards and KPIs.
- Issue Resolution: Investigate shipment losses or damages and compile reports.
- Support & Flexibility: Take appropriate actions aligned with company policies and judgment.
Key qualifications include logistics or customer service experience in B2B environments, familiarity with routing guides and booking systems, strong communication skills, attention to detail, and ability to handle multiple tasks independently.
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PARTNERS PERSONNEL MANAGEMENT