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Customer Service Representative

ASC Engineered Solutions, LLC

Houston, TX

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JOB DETAILS
SKILLS
Business Practices, Communication Skills, Computer Skills, Construction, Customer Satisfaction, Customer Support/Service, Data Entry, Database Administration, Detail Oriented, Develop and Maintain Customers, Equipment Maintenance/Repair, Flexible Spending Accounts, Interpersonal Skills, Life Insurance, Manufacturing, Microsoft Dynamics, Microsoft Office, Operations Management, Order Processing, Pricing, Problem Solving Skills, Resolve Customer Issues, Safety/Work Safety, Sales, Team Player, Time Management
LOCATION
Houston, TX
POSTED
1 day ago
Customer Service RepresentativeDepartment: Customer ServiceEmployment Type: Full TimeLocation: Houston, TXDescriptionReliable Automatic Sprinkler Co. is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal andexternal customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.'s reputation for excellence.How You Will Help* Responsible for communicating with customers via phone, email, fax, etc.* Provides timely and accurate information to incoming customer service orders, status, and product knowledge request* Processes customer orders, changes, and returns* Resolves customer complaints by investigating problems, developing solutions, and making recommendations* Works closely with the Operations Supervisor as directed* Reviews and maintains customer database to track information on account information, statuses, orders, and lead times* Provides timely feedback regarding service failures or customer concerns* Works closely with Sales Representatives on quotes, status of orders etc.* Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor* Performs other duties as directedWhat You Will Bring* Strong communication and interpersonal skills* Outstanding customer service skills* Excellent time management ability* Ability to handle adversity and conflict with successful outcomes* Outstanding attention to detail and accuracy* Possesses strong commitment to team environment while working well with others* Works systematically and logically to resolve problems* Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services* Knowledge of technical details of the company product* Proficient in computer data entry* Proficient in Microsoft Office and Dynamics 365Qualifications* Associates' Degree in Business and/or Related Field* 2 + years of Customer Service experience in the manufacturing or construction industryWhat We Offer* Medical, Dental, Vision and FSA are available 30 days following your start date* 401k with company match is available after 90 days of employment* Company-provided Life Insurance is provided for after 90 days of employment* 3 PTO days after 60 days of employment (hourly and non-exempt positions only)* 2 weeks of vacation after 6 months of employment* 10 paid holidays - including your birthday!* Paid weekly

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ASC Engineered Solutions, LLC

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