Customer Service Representative

Essential Responsibilities:

• Receives inbound calls from customers and Loomis branches to support all lines of business: ATM Dispatch, Customer Care, and SafePoint I.T. Support
• Conducts outbound calls for troubleshooting with customers and email communications for follow-up
• Generates tickets and assigns them as needed to the appropriate branches, internal teams, or vendors for further assistance in completing requests.
• Knowledgeable in all disciplines that are within the Contact Center, with the ability to educate others on how processes are handled.
• Meet and exceed established center standards for productivity and quality.
• Operates office equipment and software programs efficiently.
• Provide excellent and professional customer service in a fast-paced environment at all times.
• Other duties as assigned.

Primary Qualifications:

• • Must have a High School diploma or GED equivalent.
  • Minimum of 1 year of experience in Banking, Retail, Sales, or another role involving direct customer service is preferred.
  • 1 - 2 years of previous Call Center experience, preferred.
  • Banking experience or a similar field is a plus.

• Proficient in Microsoft Office and general computer navigation knowledge

• • Experience with hardware/network troubleshooting preferred.
  • Must have:
    • Flexible work schedule, which includes a rotating schedule (evenings, weekends, holidays).

• Ability to handle multiple tasks at one time; work well in a team environment with minimal supervision
• Strong interpersonal skills and respect for diversity
• Attention to detail and time management, must be punctual and dependable
• Excellent communication skills, written and oral

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development