A municipal entity is seeking a Customer Service Representative to join the team. The Customer Service Representative is responsible for providing courteous, accurate, and timely assistance to customers regarding water and wastewater services, supporting daily operations through billing inquiries, service requests, and account management.
Salary: $17$23/hr
Location: West Houston, TX
Type of Position: Temp-to-Hire
Responsibilities:
Respond to customer inquiries via phone, email, and in person regarding billing, service issues, and general utility questions.
Process new service applications, transfers, and service disconnections/reconnections.
Explain utility rates, fees, and policies to customers in a clear and professional manner.
Investigate and resolve billing discrepancies, including high consumption and meter-related concerns.
Coordinate service orders with field staff, including meter services and work orders.
Maintain accurate customer account records in the utility billing system.
Process payments and assist customers with payment arrangements when applicable.
Assist with customer notifications such as service interruptions, meter installations, or policy updates.
Handle customer complaints with professionalism and escalate issues when necessary.
Ensure compliance with company policies, procedures, and applicable regulations.
Requirements:
High school diploma or equivalent required
Minimum of 2 years of customer service experience (utility experience preferred)
Knowledge of utility billing practices, water/wastewater operations, or municipal services preferred
Experience with billing systems or municipal services is a plus
Strong customer service and communication skills
Ability to explain technical information in a clear, customer-friendly manner
Strong attention to detail and problem-solving abilities
Proficiency in Microsoft Office and utility billing software
Ability to manage multiple tasks in a fast-paced environment
Ability to remain calm and professional when handling difficult customer interactions
Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.
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