The Customer Service Representative manages daily customer account tasks, communicates with suppliers and Account Managers, and provides high-quality service.
They promote safety, respond promptly to inquiries, analyze customer needs, and coordinate product sourcing and quoting. They process orders, returns, and purchase materials, review system portals for order status, and resolve root causes of issues through cross-functional communication.
Requirements include excellent communication, critical thinking, attention to detail, multitasking ability, proficiency with computers and industry software, and prior experience in customer service or B2B sales.
While not supervisory, the role emphasizes adherence to company policies, safety, and system usage. The position offers comprehensive benefits, including health insurance, retirement plans, paid time off, wellness programs, and tuition reimbursement.